Terms and Conditions

Terms Of Use

Welcome to masknsanitizers.com. masknsanitizers.com and its affiliates provide their services to you subject to the following conditions. If you visit or shop at masknsanitizers.com, you accept these conditions. Please read them carefully. In addition, when you use any current or future masknsanitizers.com service or visit or purchase from any business affiliated with masknsanitizers.com, whether or not included in the masknsanitizers.com Web site, you also will be subject to the guidelines and conditions applicable to such service or business.


Please review our Privacy Policy, which also governs your visit to masknsanitizers.com, to understand our practices.

Electronic Communications

When you visit masknsanitizers.com or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.


All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of masknsanitizers.com or its content suppliers. The compilation of all content on this site is the exclusive property of masknsanitizers.com. All software used on this site is the property of masknsanitizers.com or its software suppliers.

Site Access

masknsanitizers.com grants you limited permission to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it. This permission does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express wrote consent of masknsanitizers.com. You may not use any proprietary information (including images, text, page layout, or form) of masknsanitizers.com and our affiliates without express written consent. You may not use any Meta tags or any other “hidden text” utilizing masknsanitizers.com’s name or trademarks without the express written consent of masknsanitizers.com. Any unauthorized use terminates the permission granted by masknsanitizers.com. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of masknsanitizers.com so long as the link does not portray masknsanitizers.com, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any masknsanitizers.com logo or other proprietary graphic or trademark as part of the link without express written permission.

Your Account

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. masknsanitizers.com and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

Reviews, Comments, Communications, And Other Content

Visitors may post reviews, comments, and other content; send E-Gift Certificates and other communications; and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam.” You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. masknsanitizers.com reserves the right (but not the obligation) to remove or edit such content but does not regularly review posted content.

If you do post content or submit material, and unless we indicate otherwise, you grant masknsanitizers.com and its affiliates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant masknsanitizers.com and its affiliates and sublicensees the right to use the name that you submit in connection with such content if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify masknsanitizers.com or its affiliates for all claims resulting from content you supply. masknsanitizers.com has the right but not the obligation to monitor and edit or remove any activity or content. masknsanitizers.com takes no responsibility and assumes no liability for any content posted by you or any third party.

Risk Of Loss

All items purchased from masknsanitizers.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

Product Descriptions

masknsanitizers.com and its affiliates attempt to be as accurate as possible. However, masknsanitizers.com does not warrant that product description or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by masknsanitizers.com itself is not as described, your sole remedy is to return it in unused condition.


Except where noted otherwise, the List Price displayed for products on our website, whether in Foreign Currency or Indian Rupees represents the full price of the product and international shipping charges, unless specified otherwise in the Shipping Fees.

With respect to items sold on masknsanitizers.com, we charge your credit card before your order has entered the shipping process. For any reason, if we are not able to ship your products as per your order, we will intimate you electronically and refund the value of the products not available. Any additional Shipping Fees, if applicable, will not be refunded.

Despite our best efforts, a small number of the items in our catalog may be mispriced. If we discover a mispricing, we will do one of the following:

If an item’s correct price is lower than our stated price, we will charge the lower amount and ship you the item.

If an item’s correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.

Please note that this policy applies only to products sold and shipped by masknsanitizers.com.

The prices displayed on this site are quoted in U.S. Dollars which you can view in your preferred currency using the currency converter link. This currency converter is only indicative and a value-added tool. The actual amount to be paid by you will be the equivalent amount in the currency of your credit card, as per the conversions done by your bank/credit card provider on the date of billing.


All of masknsanitizers.com orders are shipped door-to-door from our warehouse in Lucknow, India to your provided shipping address. Processing the order normally takes 2 working days and then Shipping normally takes 4-6 working days.

Shipping destinations offered by masknsanitizers.com for delivery will be extended and updated from time to time and listed online.

We do not ship backorders. We aim to keep every item on our website in stock. If there is an item that you purchase and then we realize this item is not available, we will promptly inform you within 2 working days of your purchase and fully refund your money for the out of the stock item.

We can only process one shipping address per order. So, if you would like to order several items and ship to different people, please treat these as separate orders. We cannot ship to Post Office Box addresses and take no responsibility for non-delivery of orders in case the delivery address includes P. O. Box details in any part or form.

UPS will attempt delivery 3 times at the delivery address specified by you in the order before they contact us that your package is not deliverable. You can track the package through the Order Tracking facility. If the package status is shown as undeliverable please call UPS Customer Service at their local number and quote your tracking number to trace your package.

Exchanges, Returns, And Refunds

masknsanitizers.com will replace the product free of cost if you are not satisfied with your purchase for any reason. Exchanges or returns must be made within 07 days of receiving your order. You will need to fill out a Returns and Exchanges form which is available on the website under Returns and Exchanges slab. Once we receive your paperwork and returned goods, we will ship your replacement free of cost or issue a refund for the cost of the goods to the original credit card depending on your preference. Shipping charges will not be refunded and customers are required to pay for the shipping costs to return the goods to the US return address.


The fit of our clothing depends on the cut, fabric, and style of each product. Some products are designed to have a looser, relaxed fit and some products are styled to be more fitted. Please review our sizing guide to select the size best suited to you.

Product Properties And Wash Care

All of the masknsanitizers.com’s products are handcrafted using the finest natural fibers. The subtle variations in color, texture, and finish are intrinsic to hand made products. Our products involve crafts-based traditions of hand spinning, dying, weaving, woodblock printing, and embroidery. We use both vegetable dyes and commercial dyes with the goal of minimizing our impact on the environment while striving for the best color properties. An irregular weave or print is not a defect – handloom by definition means uncertainty when it comes to uniformity.

Colors: We have done our best to display as accurately as possible the colors of the products shown on this Web site. However, because the colors you see will depend on your monitor, we cannot guarantee that your monitor’s display of any color will be accurate.

Reds and blues tend to run. Please always wash like colors together and dry inside out in the shade. Silks must only be dry cleaned.

Disclaimer Of Warranties And Limitation Of Liability

This site is provided by masknsanitizers.com on an “as is” and “as available” basis. masknsanitizers.com makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials, or products included on this site. You expressly agree that your use of this site is at your sole risk.

To the full extent permissible by applicable law, masknsanitizers.com disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. masknsanitizers.com does not warrant that this site, its servers, or e-mail sent from masknsanitizers.com are free of viruses or other harmful components. masknsanitizers.com will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.

Whilst we try and ensure that the details, descriptions, and prices of the products displayed on the Website are accurate, errors may occur. We, therefore, reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. We reserve the right to refuse to fulfill any order that you may place based on such erroneous, inaccurate, or out-of-date information regarding pricing, shipping, payment terms, or return policies.

To the maximum extent permitted by applicable law, masknsanitizers.com assumes no liability or responsibility for (i) any errors, mistakes, or inaccuracies of the content displayed on the Website; (ii) any personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our Website or any product; (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein; (iv) any interruption or cessation of transmission to or from the website; and/or (v) any bugs, viruses or the like that may be transmitted to or through our Website by any third party.


You agree to defend, indemnify and hold masknsanitizers.com and its affiliates harmless from and against any and all claims, damages, costs, and expenses, including attorneys’ fees, arising from or related to your use of the site.

Applicable Law

By visiting masknsanitizers.com, you agree that the laws of India, under the jurisdiction of the Lucknow High Court, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and masknsanitizers.com or its affiliates.


Any dispute relating in any way to your visit to masknsanitizers.com or to products you purchase through masknsanitizers.com shall be submitted to confidential arbitration in Lucknow, India, except that, to the extent you have in any manner violated or threatened to violate masknsanitizers.com’s intellectual property rights, masknsanitizers.com may seek injunctive or other appropriate relief in any court in India or internationally, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing under the Indian Arbitration Act. The arbitrator’s award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.

Site policies, modification, and severability Please review our other policies, such as our pricing policy, posted on this site. These policies also govern your visit to masknsanitizers.com. We reserve the right to make changes to our site, policies, and these Terms of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

Head Office:  E4/1185, Sector O, Mansarovar Yojana, Lucknow, Uttar Pradesh, 271801,

Email: [email protected]

Registered Address: 23, DHAPALI PURVA, DHAPALI PURVA, Bahraich, Uttar Pradesh, 271801,

Email: [email protected],



Important: Grievance cell must be approached post contacting the “Customer Support” of masknsanitizers.com where the desired resolution was not served.

Any direct communication to Grievance cell will be redirected to “Customer support” for further assistance

All Grievances related to the purchase or services shall be addressed to Mr. Alok Maurya (Grievance officer)
1. Write us to [email protected]
2. Call 8586042080 (timings 11 am to 5 pm Monday to Friday)

*The officer will get back to the customer within 3 business days of reporting an issue
*Every grievance will be provided with a complaint/ticket no. which can be used to track the status of the grievance
*Redress or closure to a grievance might take around one month from the date of receipt of the complaint.

Terms & Conditions For Shopping


  • • Participating masknsanitizers.com stores include all company-owned and franchisee stores in India, At these stores, both earning and redemption of points are possible. Airport stores within India are included in the program but only earning (or accrual) is possible at these stores. Points cannot be redeemed at airport stores.
  • • Most masknsanitizers.com stores are online at all times and crediting of accrued points from these stores will be done within 48 hours of purchase. However, in the case of stores that are offline or have intermittent connection issues, the points will be credited once the connection is re-established. In the case where a manual bill is given to the customer, as long as the customer’s mobile number is registered on the bill, the points will be credited to their account once the invoice is synced into the system. This will incur a delay of up to a few days. masknsanitizers.com will not be held responsible for any delay in the crediting of the Reward Points to the Member’s account.
  • • When a store is working on Manual Billing mode, there will be no redemption of points. Any bills that are created on manual bill books will not allow for point redemption against them.
  • • Your points are valid for a period of 3 years (36 months) on a rolling basis. This means that the points that were earned 36 months ago will expire, but the ones that have been earned after that will remain valid until they reach their 36-month expiry. However, from time to time, masknsanitizers.com may run tactical campaigns where the points expire over different periods. Please follow the campaigns for specific detail to each bonus point issuance.
  • • Points are earned on transactions that involve items that are full-price i.e. non-discounted. Any discounted item, or a bill on which the cashier offers you a manual discount, is not eligible for accrual of Points. If there is a discounted item in your bill then it will not accrue Points. However, the other full-price items on your bill will accrue Points. If your overall bill receives a discount from the cashier at the time of billing, then that entire bill and all the items in it will not be eligible for Point accrual.
  • • You can use your existing points balance to buy items that are discounted. But that item in that transaction will not be eligible for fresh point accrual. Any item or bill that already has a discount against it is not eligible to accrue fresh points for any value of that item or bill. Spends on discounted items will also be considered as a part of your total annual spending while considering your tier upgrades or downgrades.
  • •Eligible online transactions must have a valid 10-digit Indian mobile number associated with them at the time of transaction completion.
  • • Transactions completed on www.masknsanitizers.com will accrue points 21 days post the date of the transaction. This means that the points will be granted and will reflect on your personal account only 3 weeks after a successful transaction.
  • • Points can be used to pay for any transaction that is pre-paid i.e. paid for via any method other than Cash on Delivery.